:: Service Support Packages ::

Feature	Gold	Silver
Access to Technical Expertise (Telephone & Web)	24 * 7 * 365 Days	9 * 5 (0900hrs to 1800hrs, M to F)
Application Down Support (Telephone & Web)	24 * 7 * 365 Days	9 * 5 (0900hrs to 1800hrs, M to F)
Access to K Solutions Knowledge Base
Ability to log online incidents
Fault Resolution (except those caused soley by improper use or mishandling of the system)
Access to Information centre in the form of product updates, patch information technical bulletins.
Half Yearly Database & Application Health Check
Annual Back-up and Recovery Review
Premium DBA Services